Last updated: October 2026
At Intimacy Insights Ltd, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we keep it safe, and your rights in relation to your information.
Who we are
Intimacy Insights Ltd is a limited company run by Chantelle Walker, Psychosexual & Relationship Therapist.
We are the Data Controller for the personal information we collect and use.
Email: hello@intimacyinsights.co.uk
We are registered with the Information Commission (ICO), registration number ZC062890.
What information we collect
Depending on how you interact with us, we may collect:
Your name and contact details
Information you provide when making an enquiry
Appointment and payment information
Correspondence between you and us
Therapy records and session notes
Information provided through questionnaires or forms
Some of the information you choose to share with us may be sensitive or classed as special category personal data, including information about your health, relationships, sex life, sexual orientation, identity or personal experiences.
You do not need to include detailed personal information in the website contact form. If there is something you would rather discuss privately, please save it for your call.
How we use your information
We use your information to:
Respond to enquiries and arrange introductory calls
Provide and manage therapy services
Keep appropriate therapy records
Communicate with you about your appointments
Meet our professional and legal responsibilities
Protect your safety and the safety of others where necessary
Deal with complaints or legal matters where required
We may also use your information for a particular purpose where you have given your consent. Where we rely on consent, you can withdraw it at any time.
Where we process special category personal data, we use an appropriate lawful condition in addition to our lawful basis for processing.
Confidentiality
Therapy is confidential. Information shared during therapy is kept private, subject to the limits of confidentiality explained in your Client Terms & Privacy Statement.
Where appropriate, identifying details are anonymised when discussing work in professional supervision.
We may share information without your consent where this is necessary because of a serious risk of harm, safeguarding concerns, a legal requirement or court order, or where otherwise required or permitted by law.
Information submitted through this website
If you use our contact form, the information you provide is collected through WPForms and used to respond to your enquiry and, where appropriate, arrange an introductory call.
Form submissions are sent to our business email account, hello@intimacyinsights.co.uk, which is provided through Proton.
Please do not include anything in the contact form that you would prefer to discuss privately on a call.
How we keep your information safe
We take reasonable and appropriate steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Information is securely stored on an encrypted device and protected using appropriate security measures.
How long we keep your information
Therapy records and personal information are generally retained for 5 years, after which they are securely destroyed, in line with our professional and legal requirements.
Different information may be kept for a different period where this is necessary for legal, accounting or other legitimate reasons.
Who we share information with
We do not sell your personal information.
Where necessary, we may share information with trusted service providers who help us run our business, such as website, email, payment or other business service providers.
We may also share information where this is necessary to comply with the law, protect someone’s vital interests, address safeguarding concerns or protect against serious harm.
Your rights
Depending on the circumstances, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Request a copy of your information in a portable format in certain circumstances
Withdraw consent where we rely on consent to process your information
To exercise your rights or ask a question about your personal information, contact us at:
Complaints
If you have concerns about how we have handled your personal information, please contact us first so we have the opportunity to resolve the issue.
You also have the right to complain to the Information Commission (ICO), the UK’s independent data protection regulator.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, the way we use information, our systems or our legal responsibilities.
The latest version will always be available on this website.
Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Intimacy Insights Ltd
hello@intimacyinsights.co.uk